Privacy Policy

Privacy Policy

This Privacy and Cookie Policy (“Privacy Policy”) describes what information Bhumij Plants (collectively, “BHUMIJ PLANTS”, “we”, “our”, or “us”) collects from you through your use of and access to all of our websites, mobile sites (“Sites”), services or other tools we offer and where reference is made to this Privacy Policy (collectively “Services”) and how we use, share and protect it.

Applicability

This Privacy Policy applies to all users of our Sites, including unregistered and registered users, as well as to our customers or potential customers (collectively, “User”, “you”, or “your”), and to all BHUMIJ PLANTS Services that link to this Privacy Policy. To provide you the Services, we must collect personal information relating to an identified or identifiable natural person (“Personal Information”). Any such information that we collect from and about you while using our Services will be handled in accordance with this Privacy Policy.

Please keep in mind that this Privacy Policy does not apply to Personal Information collected about you by third-party websites that may post links or advertisements on or otherwise be accessible from our Bhumij Plants sites. The Personal Information collected by these third-party websites is subject to their own privacy policies and we are not responsible for the privacy practices of those websites.

We encourage you to read this Privacy Policy before using our site to make sure you fully understand our practices in relation to your Personal Information. By accessing or using our Bhumij Plants site, you acknowledge that you have read and agree to this Privacy Policy.

If you have general questions about this Privacy Policy, you can reach our privacy team at info@bhumijplants.com.

What Personal Information do we collect and how do we collect it?

Bhumij Plants offers you a wide range of items to bring together your Plants, Pots and other Garden Needs together at same platform. Depending on which product you use, we collect various types of Personal Information from different sources. As described below, some information is collected automatically when you visit our Sites or purchase something, and some you provide to us when registering or filling out a form, buying a product or service, or communicating with us. We may also acquire information indirectly from third parties and other sources, including social media websites. If you choose not to share certain Personal Information, we might not be able to provide some of our Services. Similarly, if you decline to let us place certain cookies on your device, our Sites will only have limited functionality (see more information about cookies below).

Personal Information we collect automatically

Device and location data: Whenever you visit or navigate our Sites, we automatically collect certain information through your device or browser. This information includes your IP address and information about your computer’s hardware and software (for example, the type of operating system, the browser you use, the versions of the application or software and language settings). We may also collect location information from your IP address or if you have instructed your device to send such information via the privacy settings on that device. We collect some of this information by using cookies or other similar technologies directly from your device. For more information about how we use these technologies, see our Cookies section below.

Site navigation and usage data: We also automatically collect and store certain information about your activities on our Sites such as the date, time and pages you visit, and how you use our Services and access its contents (such as search history, access logs and other usage data regarding your interactions with our Sites and our marketing emails and online ads).

Session replay recordings: We also collect session replay recordings (such as mouse movements, clicks, typing, and scrolling).

Purchase and transaction history: If you place an order or request a service, we will collect your purchase and transaction history.

Bot usage data: If you contact us via chatbot, in addition to processing your contact information, we will be able to collect your device information and IP address.

If you are a registered user, we link this automatically collected data to the other Personal Information we collect about you as described below. We use this data for various purposes as further detailed below.

Personal Information you give us

Contact details and log-in credentials: When you register for an account on our Sites, we collect your first and last name, e-mail address and password.

Payment information: If you place an order or request a service, we collect information that you provide to us such as your shipping, billing, and payment information (such as credit card or bank account details) as well as tax information and information to verify your identity (i.e., passport, ID card or driver’s license information). You may also have the option to store credit card or other payment information to make it easier to purchase products or services from our Sites in the future.

Profile information: We may collect demographic information about you such as your gender, country, and preferred language, as well as other information about your interests and preferences, including favorite templates and work on designs or products.

Communications and marketing: If you contact our customer service teams or communicate with us by other means (for example, social networks), we will also collect information from you from these communications, either in relation to feedback you give us or help you ask for in relation to the use of our products and services. We will also collect your preferences in receiving direct marketing from us and our third parties and your communication preferences.

Forms: From time-to-time, we may give you the opportunity to participate in sweepstakes, contests or surveys. If you participate, we will collect certain Personal Information from you and we may publicly disclose that information.

Reviews: We may also ask you to write a review to share your experiences with others. When you write a review on our Sites, we collect the information you include, along with the name you display. Please note that reviews posted on our Sites are public, so only include information you are comfortable with sharing publicly.

Personal Information we receive from other sources.

Bhumij Plants may also obtain information about you that is publicly available or from other sources, such as independent third parties, business partners. Any information we get from these sources is combined with Personal Information you provide to us for the purposes described in this Privacy Policy.

How do we use your Personal Information?

We use the information we collect about you for the following purposes:

Create, manage and maintain your account: To maintain your account and facilitate integrated services, such as single sign on; to allow you to log in, navigate the Sites and make purchases; to verify the identity of our users; to provide you with technical support including for example resetting your password.

Provide you with our Services: To provide you with the experiences, products, and services you request, view, engage with, or purchase; to fulfill, manage and deliver your order.

Customer support: To provide customer service and quality assurance, including sending you service messages by text, chat, email, or phone; sharing your relevant data (such as order ID or account information) with our Customer Care team allows us to address your questions and needs. Calls with our Customer Care team will be monitored in real time or recorded for quality control and training purposes. Recordings are saved for a limited time and automatically deleted afterwards unless it is necessary to retain the recording for legal or fraud investigation purposes.

Customer analytics: To better understand how you access and use our Services; to determine how effective our promotional campaigns and advertisements are; for research and analytical purposes, such as to assess and improve our Services, user experience, and business operations and to develop new features, products, or services.

Communicating with you through various channels: To communicate with you about your account or order, including to provide customer service related thereto; to send communications in connection with your use of our Services, to respond to your requests and inquiries; to send you important updates and announcements related to our Sites or our products and services (for example product recalls or safety issues); and to invite you to provide us with your feedback about our Services and Customer Care team.

Marketing our products and services to you (including providing co-branded offers with our partners or affiliated companies): To support our marketing and advertising activities, including to send you offers and promotions for our products and services or products and services offered by our partners or companies; to send you news about products, services and designs in progress; to contact you about information we feel may be of interest to you; to better reach you with more relevant ads (both on our Sites and on third-party websites); to measure, personalize and improve our advertising and marketing campaigns; and to manage promotional activities (such as sweepstakes, referral programs, or contests) in which you participate. If you have signed up to receive marketing updates, we use profiling to ensure that marketing materials are tailored to your preferences and to what we think you will be interested in. This does not have any significant effect or a legal effect on you.

Personalization: To provide integrated and personalized services, products and offers, including conducting marketing and/or market research; to personalize our communications with you; to tailor the content you see in order to provide features and information that match your interests and preferences; and to group users of our Services based on, for example, usage and demographics.

Security: To prevent and detect fraud, unauthorized activities, access, and other misconduct; to improve the security of our network and information systems; and to enhance our data security and fraud prevention capabilities. For security purposes, we may conduct profiling based on your interactions with our Services, your profile information and other Content you submit to us, and information obtained from third parties (for example to lock stolen accounts or accounts that are used for spamming/fraud).

Complying with legal obligations: we may need to disclose your Personal Information in response to subpoenas, court orders, and other lawful requests by regulators and law enforcement, to manage, defend and resolve legal claims and disputes, for investigations and regulatory compliance, to enforce the terms and conditions applicable to our Services, to comply with the legal requirements of government authorities, or to protect the rights, property, safety and security of Bhumij Plant, our employees, customers, and others.

Who do we disclose and share your Personal Information with?

We may share your Personal Information in the following situations:

• Service Providers

We provide your Personal Information to third-party service providers to assist us with:

• Fulfilling or delivering your order;
• Storing and securing data;
• Processing payments;
• Website and platform operations;
• Cloud storage;
• Marketing, analytics and fraud detection activities; and
• Customer service.

These service providers are only allowed to use your information in connection with the specific service they provide on our behalf.

What are Cookies?

Cookies are small data files which often include a unique identifier that are stored on your device when you visit certain Bhumij Plants web pages. Cookies are useful because they allow a website to recognize a user’s device.

To give you the best experience, Bhumij Plants tailor their Sites to show the most relevant content and helpful offers. Our Sites use cookies that, among other things, let you navigate between pages efficiently, remember your preferences and generally improve your experience on our Sites. They can also help to ensure that advertising you see online is relevant to you and your interests.

How can you manage which Cookies are placed on your device?

Using browser controls

The Help menu on the menu bar of most browsers will tell you how to enable or prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. Please be aware that if you disable or delete certain cookies our websites will not work properly.

Third-Party Cookies

When you use our Sites, you may notice content provided by a company other than us. Also, if you ‘share’ Bhumij Plants content with friends through social networks, such as Facebook and Twitter, these social networks may place cookies on your browser. We have no access to or control over cookies used by these companies or third-party websites. If you’d like to opt out of cookies created by ‘sharing’ Bhumij Plants content through social networks — such as Facebook and Twitter — we suggest you check those third-party websites for more information about their cookies and how to manage them.

Changes to this Privacy Policy.

From time to time, we may change this Privacy Policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We reserve the right to modify this Privacy Policy at any time in accordance with the applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top, so please review it frequently. Your continued use of the Services will be deemed acceptance thereof.